Contact Us
Welcome to FLORAZN
We are committed to providing thoughtful and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our home textile collections, our customer care team is here to help.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@florazn.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number in your message whenever possible.
For product-related questions, please include:
- Product name
- Order number, if applicable
- A brief description of your question or concern
- Clear photos, where relevant
- A short video if the issue relates to product condition, quality, packaging, or product details
Providing these details will help us better understand your request and provide assistance more efficiently.
2. Customer Support Hours
Customer Support Email:
service@florazn.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking
- Shipping and delivery inquiries
- Product information
- Product care and maintenance guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales inquiries
- Product materials and specifications
- Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected items.
4. Product Support
FLORAZN creates thoughtfully designed home textile pieces that bring comfort, warmth, and style into everyday living spaces.
Our collection includes:
- THROWS — Soft sofa blankets and decorative throws designed for comfort, layering, and creating a cozy atmosphere.
- PILLOWS — Stylish cushions that add texture, personality, and comfort to your living spaces.
- RUGS — Decorative area rugs designed to enhance interiors with warmth, balance, and timeless style.
If you need help with a product, our customer care team can assist with questions regarding:
- Product dimensions
- Materials and fabrics
- Colors and patterns
- Texture and craftsmanship
- Cleaning and care recommendations
- Product variations
- Recommended usage
- General product questions
Because product details may vary between collections, please include the product name or order details when contacting us.
5. Business & Wholesale Inquiries
FLORAZN welcomes inquiries from retailers, distributors, interior designers, hospitality businesses, commercial buyers, and other potential partners.
For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:
Email: service@florazn.com
Please use one of the following email subjects:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
If possible, please include:
- Company name
- Market or region
- Expected order volume
- A brief description of your inquiry
6. Corporate Information
Brand: FLORAZN
Website: florazn.com
Legal Entity:
Zhengzhou Enyike Network Technology Co., Ltd.
Registered Address:
Room 1703, Building 1, No. 66 Jingsan Road,
Jinshui District, Zhengzhou City,
Henan Province, China
Unified Social Credit Code:
91410105MAEG5C8Y6F
Legal Representative:
Tao Pengcheng
Registered Capital:
RMB 100,000
Date of Establishment:
March 28, 2025
Customer Support Email:
service@florazn.com
florazn.com is owned and operated by Zhengzhou Enyike Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We're Here to Help
From choosing the perfect home textile piece to receiving and enjoying your order, our team is dedicated to making your shopping experience simple, comfortable, and reliable.
If you have any questions, please contact us at:
Email: service@florazn.com
Thank you for choosing FLORAZN.
FLORAZN — Bringing Comfort, Texture, and Timeless Beauty Into Every Space.