Terms & Conditions

These Terms and Conditions ("Terms") apply to purchases made through florazn.com.

FLORAZN is operated by Zhengzhou Enyike Network Technology Co., Ltd.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on florazn.com.

Scope of These Terms

These Terms apply to purchases of products offered through florazn.com. Additional policies may also apply to your purchase, including:

  • Shipping Policy

  • Return & Refund Policy

  • Payment & Security Policy

  • Privacy Policy

  • Product Support & Care information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, functionality, pricing, images, and availability as accurately as possible. FLORAZN products may include:

  • Throws and blankets

  • Accent and throw pillows

  • Decorative area rugs

  • Other home textile and decor products

Actual product appearance may vary slightly due to screen or display settings, photography and lighting conditions, manufacturing tolerances, material or finish variations, product batch differences, or packaging/design updates. Products featuring different materials, finishes, textures, weaving techniques, colors, or decorative elements may have minor variations in appearance. Such variations are considered normal characteristics of manufacturing and textiles and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary. If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.

Product Requirements and Usage Information

Certain FLORAZN home textile products may include or require compatible components such as specific washing instructions, cushion inserts, pillow forms, or other accessories specified on the product page.

Customers are responsible for reviewing product information, specifications, dimensions, care instructions, and intended use before purchasing or using a product. Product design, components, textures, and accessories may vary between different models or versions. Unless expressly stated otherwise, FLORAZN does not guarantee compatibility with third-party replacement parts, inserts, or accessories.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation. This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

FLORAZN reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:

  • Payment authorization failure

  • Suspected fraud

  • Unauthorized payment activity

  • Inventory limitations

  • Incorrect pricing or product information

  • Shipping restrictions

  • Duplicate or unusual orders

  • Abuse of promotional offers

  • Legal or regulatory restrictions

  • Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at service@florazn.com.

We will make reasonable efforts to assist before fulfillment begins. However, we cannot guarantee that changes or cancellations can be completed once an order has entered processing, picking or packing, fulfillment, shipping preparation, or dispatch. If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on florazn.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout. Prices may vary depending on product model, specifications, variations, promotional eligibility, destination, applicable taxes, and shipping charges.

The final amount payable will be displayed during checkout before completing your purchase. FLORAZN may update product prices for future purchases at any time. If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported. International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, clearance charges, and local government or carrier fees. Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device type, order value, and available payment services. By submitting payment information, you confirm that you are authorized to use the selected payment method, that the information provided is accurate and complete, and that you authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks. For additional information, please review our Payment & Security Policy.

Promotions and Offers

FLORAZN may occasionally provide promotional benefits, including promotional pricing, discount codes, product bundles, limited-time offers, free or reduced shipping promotions, and other promotional benefits.

Promotional offers may include additional conditions such as start and end dates, minimum purchase requirements, product exclusions, geographic restrictions, quantity limitations, customer eligibility requirements, and usage restrictions. Unless otherwise stated, promotional offers cannot be combined, and discounts generally cannot be applied retroactively to completed orders. FLORAZN reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy. Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside of FLORAZN's reasonable control, including carrier operations, customs processing, weather conditions, transportation disruptions, holidays, remote delivery locations, and local delivery conditions. Customers are responsible for providing complete and accurate shipping information during checkout. FLORAZN home textile products may include fabrics, woven fibers, cushion fillings, delicate embroidery, or other textile components. We take reasonable measures to package products safely for transportation. Customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy. Please contact FLORAZN before returning a product so our customer support team can review your request and provide applicable instructions. Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your FLORAZN product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible. This may include issues involving:

  • Throws, blankets, or textiles with tears, pulls, or manufacturing flaws

  • Pillow covers, inserts, or stitching issues

  • Area rugs with backing or binding defects

  • Incorrect colors, sizes, or quantities

We may request your order number, clear photographs of the product, photographs of the original packaging, a photograph of the shipping label, and a short video demonstrating the issue where applicable. Please retain the product and original packaging until our customer service team has reviewed your request. Depending on the circumstances and applicable law, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Use and Care

FLORAZN products should be used only for their intended purpose and according to product instructions, care recommendations, and product-specific guidance.

Textile Care

  • Follow all washing, drying, and cleaning instructions provided on product labels or care guides.

  • Use appropriate cleaning methods (e.g., machine wash cold, gentle cycle, hand wash, or professional dry cleaning as specified).

  • Avoid harsh chemical cleaners, bleach, or abrasive scrubbing on delicate textiles, embroidered details, or specialized weaves.

  • Allow textiles to air dry or tumble dry on low heat as recommended for specific materials (such as wool, cotton, or blended fibers).

Rug and Cushion Care

  • Vacuum area rugs regularly without a beater bar or using gentle suction settings to prevent pulling loops or fibers.

  • Spot clean minor stains immediately with a clean, damp cloth and mild detergent.

  • Fluff and rotate throw pillows and cushions regularly to maintain shape and even wear.

  • Protect textiles from prolonged direct sunlight to minimize fading.

Product Dimensions and Natural Variations

Measurements and specifications displayed on florazn.com are provided as product references. Minor variations may occur due to manufacturing processes, measurement methods, material characteristics, textile batch differences, and design updates.

Home textile products may have slight differences in color tone, dye lots, weave texture, pile height, or finishing details due to manufacturing and display conditions.

Product Support and Warranty

Certain FLORAZN products may include product support or limited warranty coverage where specifically stated. Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or Product Support & Care information.

Warranty coverage is separate from statutory consumer rights. Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through florazn.com are intended primarily for lawful personal, household, or gift use unless otherwise agreed by FLORAZN in writing. Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use florazn.com or its purchasing systems for:

  • Fraudulent transactions

  • Unauthorized payment activity

  • Abuse of discounts or promotions

  • Manipulation of checkout systems

  • Misuse of return or refund procedures

  • Unauthorized resale where restricted

  • Interference with website security

  • Other unlawful or deceptive activities

FLORAZN may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including FLORAZN branding, logos, product descriptions, images, graphics, videos, website layouts, design elements, and original written content is owned by, licensed to, or used with authorization by FLORAZN, Zhengzhou Enyike Network Technology Co., Ltd., or applicable rights holders. Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

FLORAZN may use third-party service providers to support ecommerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising services, fraud prevention, and website security. Third-party services may operate under their own terms and privacy policies. FLORAZN is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing an order or contacting us electronically, you agree that FLORAZN may communicate with you electronically where appropriate. Communications may include order confirmations, payment notifications, shipping updates, tracking information, customer support responses, return or refund communications, and security notices.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Disclaimer

To the fullest extent permitted by applicable law, florazn.com and related website services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately. Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur.

Limitation of Liability

To the fullest extent permitted by applicable law, FLORAZN and Zhengzhou Enyike Network Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law. Nothing in these Terms excludes liability that cannot legally be excluded, mandatory consumer rights, or remedies available under applicable consumer protection laws.

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to product conformity, defective products, repairs, replacement, returns, refunds, and cancellations.

Changes to These Terms

FLORAZN may update these Terms periodically to reflect changes in business operations, products or collections, website functionality, store policies, or legal requirements. Updated versions will be posted on this page.

Contact Us

If you have questions regarding these Terms, an order, a FLORAZN product, or our store policies, please contact us:

  • Brand: FLORAZN

  • Website: florazn.com

  • Legal Entity: Zhengzhou Enyike Network Technology Co., Ltd.

  • Registered Address: Room 1703, Building 1, No. 66 Jingsanshu Road, Jinshui District, Zhengzhou City, Henan Province, China

  • Unified Social Credit Code: 91410105MAEG5C8Y6F

  • Customer Support Email: service@florazn.com

florazn.com is owned and operated by Zhengzhou Enyike Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.